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FAQ

Q: Do you make your own chocolates?
A: We make 99% of all the chocolates sold in our store and boxed.

Q: Is your website secure?
A: Absolutely. We have the latest in security software to ensure your confidential information is secure.

Q: Do you offer tours of your factory?
A: Due to insurance and health restrictions, we are unable to give tours of our kitchen facilities. We do, however, have a big screen TV in our sales room showing a video of how we make many of our chocolates.

Q: How long will it take for my order to arrive?
A: We can usually ship the day we receive your order if we receive it by 11:00 a.m.. We Do Not ship on Fridays in the summer. Depending on the state you live in – your order should arrive in 1 to 4 days.

Q: What is the best way to store my chocolate?
A: Chocolate is best when it is stored in a cool dry place. It is not a good idea to store in the freezer unless properly packaged for freezing.

Q: Can I have an allergy reaction to any Golden Turtle Chocolate Factory chocolates?
A: Our products are manufactured in a facility that shares equipment with products containing Peanuts, Tree Nuts, Milk, Egg, Wheat and Soy.

Q: What is white chocolate?
A: White chocolate is made from cocoa butter. Golden Turtle Chocolate Factory uses only real white chocolate.

Q: How long have you been making chocolate?
A: We have been making chocolates since 1982. We have been in our present location in Lebanon since 1988.

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